Andre O.
Co-founder @Lumos Technologies
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WORK HISTORY
Co-founder @Lumos Technologies
Burnaby, BC, CA
Founded Lumos, an EdTech platform focused on supporting children on the autism spectrum and their caregivers (parents, teachers, therapists) through personalized AI-powered learning tools.Designed and validated the MVP through direct interviews and surveys with over 80 families and professionals across Canada and Brazil.Led the development of an adaptive learning system informed by neurodevelopmental research, focusing on engagement, routine support, and sensory sensitivity.Built and coordinated a cross-functional team including designers, educators, and software engineers.Established partnerships with schools and therapy centers in Canada to pilot early prototypes.Authored a narrative review article connecting Lumos’ design to key gaps in Canadian eHealth and special education research.Preparing for pre-seed fundraising and integrating community feedback into the next development sprint.
EDUCATION
Ohio University
Strategic Business Leadership, MBA
Fairleigh Dickinson University
Master of Science - MS, Master of Science in Applied Computer Science (MSACS)
Estácio
Bacharel em administracao de empresas, Administração de Empresas
FGV - Fundação Getulio Vargas
MBA - GESTÃO EMPRESARIAL, Business Administration and Management, General
ABOUT ANDRE O.
I’m a Customer Relationship and Account Management professional with 12+ years of experience helping organizations strengthen client partnerships, optimize onboarding, and deliver measurable business impact across SaaS, financial services, ed tech, and data/analytics. I bring a strong combination of account management/relationship building skills and business/financial acumen.Throughout my career, I’ve supported enterprise portfolios, led complex solution implementations, and built trusted relationships with C-level leaders, technical teams, and operational stakeholders. My approach blends consultative relationship management, strong technical fluency, and a relentless focus on customer value, retention, and adoption.What I bring: Enterprise Relationship & Account Management: Managed portfolios of up to 300+ corporate accounts employees), achieving 95%+ renewal rates and expanding multimillion-dollar portfolios. Driving client retencion, revenue growth and customer satisfaction. Onboarding knowledge: API-driven integrations, workflow automation, credit-approval systems, and complex treasury/ERP solutions, increasing adoption, and improving data accuracy acros SaaS, EdTech, Financial Services and Credit Bureau. Customer Success & Insights: Strong ability to transform customer data into actionable strategies. I have built dashboards (Power BI, Excel), automated workflows, and insights engines that improved efficiency by 50%+, strengthened customer engagement, and informed product roadmaps. Cross-functional Leadership: A proven connector among Product, Engineering, Operations, Sales, and Client stakeholders. I translate customer needs into technical requirements and streamline communication across teams. Strategic Problem-Solving: Implemented national-scale automated credit systems at Equifax (45% revenue growth) with adaptability and scalability to business growth, and developed onboarding playbooks. Adaptability & Learning Agility: Having worked across banking, analytics, operations, and ed tech, I quickly adapt to new environments, systems, and customer profiles, hitting the ground running wherever I go.I’m currently seeking opportunities with mission-driven, people-first companies where I can make a long-term contribution in Relationship Management, Customer Success, Account Management, or Onboarding.If you’re looking for someone who blends relationship building, technical fluency, analytical thinking, and operational discipline, I’d be happy to connect.
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