André Luiz Facina

Technical Account Manager - Platform @Red Hat

Collaborate with engineering to improve products that benefit customers • Architect, designed and developed security solutions to support the achievement of the customer\'s goals • Provided technical direction and vision for bank, insurance and government agencies. • Conduct technical investigations of customer issues to find the root causes and solutions • Perform technical reviews and share findings to proactively identify and prevent issues • Provide advice and guidance to customers about their current and future use of Red Hat\'s offerings • Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans Technology: • Red Hat Enterprise Linux 7, 8 and 9 • Red Hat Cluster • Red Hat Identity Management • Red Hat Satellite • Red Hat Virtualization • Red Hat Openshift • AWS and Google Cloud