Andre Costa

About Andre Costa

As a results-oriented professional with a strong background in sales, portfolio management, and customer success, I am passionate about fostering lasting client relationships and driving measurable outcomes. My expertise lies in leveraging strategic account planning, customer advocacy, and data-driven insights to enhance customer satisfaction and product adoption. I am particularly enthusiastic about utilizing emerging technologies, including AI and automation, to streamline workflows and deliver innovative customer success strategies.Throughout my career, I\'ve consistently focused on client value and growth. At NobleWorks, Inc, I manage a diverse portfolio of accounts, achieving a 20% increase in annual revenue through customer success strategies. I also boosted customer retention and engagement by 15% via Klaviyo email marketing campaigns. My proactive approach to identifying trends and feedback consistently led to platform enhancements, boosting client satisfaction and loyalty.At Shutterstock, Inc, I further honed my client success capabilities. As a Client Partner, I managed 100+ accounts, driving a 25% growth in account value by championing SaaS adoption. I conducted in-depth customer reviews, collaborating with internal teams to address client needs and optimize platform usage through training. As an Account Executive, I consistently overperformed quotas and reduced churn rates by 10%. I acted as a trusted advisor, aligning product features with business goals and providing tailored solutions. I also increased revenue by 15% in international markets, leveraging my native Portuguese skills to strengthen client connections.I am skilled in relationship management, customer advocacy, and product adoption strategies. My analytical capabilities enable data-driven decision-making. I am proficient with Salesforce, Klaviyo, Shopify, WordPress, SquareSpace, Airtable, Trello, Slack, and Google Analytics. Dedicated to continuous professional development, I am actively building expertise in Large Language Models (LLMs), AI, and business automation, including leveraging tools like Make.com and ChatGPT to improve workflows and customer success outcomes.

Experience

1. Marketing Business Development Manager

   Nobleworks Cards

   Jun 2021 — Present · Fort Lauderdale, FL, US

Education

• Estácio

  Bachelor of Business Administration (B.B.A.)

Skills

• Customer Service
• Retail
• Online Marketing
• Excel
• Marketing Online
• Social Media
• Negotiation
• Sales Management
• Sales
• Social Media Marketing
• Microsoft Excel
• Digital Marketing
• Blogging
• Account Management
• Marketing
• Marketing Communications
• Trade Shows
• Marketing Strategy
• Management
• Online Advertising
• Product Management
• Food