Andrei Cristescu
Head of Operations Dach Nl @Likewize
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WORK HISTORY
Head of Operations Dach Nl @Likewize
Düsseldorf, DE
Leading the scale-up of Likewize’s repair service and value-added supply chain operations across DACH and the Netherlands within a fast-growing field service environment.Accountable for building and running end-to-end service operations — repair execution, field service delivery, route planning, warehouse and inventory performance, customer service, technical capability development, and operational governance — while strengthening key OEM and network operator partnerships.Key responsibilities- Lead and develop a cross-functional team (technicians, warehouse, and customer service) with clear performance goals and a strong service culture- Own repair and field service operations, including route planning and execution excellence to meet service KPIs- Design and implement warehouse management and stock control processes to ensure optimal availability, efficient workflows, and strong operational controls- Oversee customer service performance to ensure timely enquiry handling, effective issue resolution, and improved customer satisfaction- Build and strengthen strategic relationships with key stakeholders, to enhance collaboration and support growth opportunities- Drive Germany expansion initiatives and market-entry execution in partnership with internal stakeholders, translating strategy into scalable operating models.
EDUCATION
University POLITEHNICA of Bucharest
Electrical Engineering, Electrical and Electronics Engineering
SKILLS
ABOUT ANDREI CRISTESCU
Global Customer Experience & After-Sales leader with 20+ years building repair networks, launching service-ready products, and turning warranty programs into brand trust engines. I’ve led cross-functional initiatives across 70+ markets, negotiated and governed complex supplier ecosystems, and delivered multimillion-euro savings without compromising quality. My sweet spot: where NPI, warranty, and reverse logistics meet customer retention.Highlights- Rolled out a global extended-warranty program for IQOS ILUMA I, creating deployment guidelines and omnichannel playbooks used worldwide; served as global SPOC aligning service, legal, and product- Designed packaging/document digitization that cut print costs and improved unboxing/setup- Built EMEA repair & reverse-logistics networks (incl. Nordics from zero) and introduced KPI/IRIS reporting to lift performance and control cost- Launched used-parts recovery/rework at Sony yielding €4M+ savings; reduced repeat repairs by 20% via on-site QA- Managed 12 external service providers at Nokia (~50k devices/month); cut fraud by 45% and improved TAT from 5 days to ≤48h with activity-based compensation.
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