Andre Grahl
Associate Consultant - Account Services @HCLTech
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WORK HISTORY
Associate Consultant - Account Services @HCLTech
Augsburg, DE
A leading client service management role for an American multinational technology company ensuring that all aspects of service management are covered with the highest customer satisfaction. Responsible for the Global Voice services, the data network services as well as the business processes and improvements.
EDUCATION
University of Applied Sciences and Arts Dortmund
Diplom Informatiker / computer science diploma, commercial information technology
SKILLS
ABOUT ANDRE GRAHL
Empathetic People Leader with strong focus on customer satisfaction using data analytics skills to improve processes and to build strong and stable proceduresThe technical challenges of developing software that support a business process, or solve a business issue, will probably never stop to attract me. However my main interest has shifted some years ago from computers to an even more interesting aspect of life: HUMANS. I like to be the middleman between the IT world, and the business world. My current job has a bit of everything. Interested in working in a team and taking a leadership role.Enjoys solving business problems with innovative solutions using people and technologies.Specialties: IP-Billing systems, UNIX based systems, Project-Management, Prince2, ITIL, Process Design, Business Analyses, Security, Hacking, Service Management, data analytics, relationship management
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