Andre Bullard
Customer Experience Sales and Operation Manager | Bachelor of Business Administration
- Role
- Universal Banker Ii at Truist
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Andre Bullard
Operations sales leader with 20+ years of experience in the aviation industry, focused on…
Experience
Universal Banker Ii
Oct 2024 — Present · Atlanta, GA, US
Processed over 75+ client transactions daily with 100% accuracy, ensuring operational compliance and safeguarding $50K+ in daily branch cash flow while maintaining exceptional audit readiness. • Boosted digital adoption by 35% by actively educating clients on Truist’s online banking, mobile apps, and ATM self-service tools, enhancing customer convenience and reducing in-branch wait times. • Generated qualified referrals monthly by leveraging Integrated Relationship Management (IRM) strategies, proactively identifying financial needs, and connecting clients with appropriate banking specialists. • Drove a 15% increase in client engagement by participating in outbound calling campaigns and successfully converting prospects into loyal Truist clients through relationship-focused conversations. • Strengthened team performance by cross-training in both service and sales operations, stepping in as a secondary contact for new account openings and complex problem resolution, resulting in improved team efficiency and client satisfaction. • Played a key role in exceeding branch sales goals by actively participating in Truist Retail Community Bank Leadership Routines and collaborating on client-centered sales strategies. • Reduced transaction errors by 40% through strict adherence to internal controls, operational policies, and risk management guidelines, contributing to a “Low-Risk” branch audit rating. • Increased product knowledge by completing ongoing training modules, enhancing the ability to recommend tailored financial solutions to both consumer and business banking clients. • Delivered a consistent, high-quality client experience by maintaining a professional demeanor, facilitating financial education, and building trust during every client interaction—recognized by clients and peers for service excellence.
Education
Revelation Message Bible College
Bachelor's degree, Counseling Psychology
2003 — 2005
American InterContinental University
Associate's degree, Business Administration
Walden University
Master's degree, Organizational Leadership
American InterContinental University
Bachelor of Business Administration - BBA, Business Administration, Management and Operations
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