Andrea Vogel

UX Research Leader | Customer Insights & AI Research Tools | Comcast

Role
Director, User Research at Comcast
Location
Philadelphia, PA, US
LinkedIn followers
500 followers
Research & DevelopmentView LinkedIn profile

About Andrea Vogel

Helping product teams see the customer behind the data. With 15+ years in user research across entertainment, internet, smart home, mobile, and healthcare, I focus on keeping product teams closely connected to customers. I build AI research tools that aggregate customer feedback across channels and surface the issues that matter most to the business. I pair this with structured customer conversations where product managers participate directly, ensuring teams develop firsthand understanding, stronger empathy, and make confident, evidence-based product decisions.

Experience

  1. Director, User Research

    Comcast

    May 2022 — Present · Philadelphia, PA, US

    Lead research for Internet, Mobile, and Security products. Build customer-connection programs that help product managers make faster, clearer decisions. Create AI agents that reduce analysis time and provide evidence-based insights teams can trust. Move teams from passively receiving research summaries to participating directly in conversations with customers.

Education

  • University of Baltimore

    Master of Science - MS, Interaction Design and Information Architecture

  • University of North Florida

    Bachelor of Fine Arts - BFA, Graphic Design

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Andrea Vogel — Director, User Research at Comcast in Philadelphia, PA, US | Unifers