Andrea Unruh Sovern

About Andrea Unruh Sovern

A.A.S in CyberSecurityB.A. in Theater/HumanitiesNetworking/Advanced Computer Applications/Operating Systems/DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding Protocols • 13+ years in development and delivery of training materials and delivering informational presentations in the areas of Military life, Health Insurance Claim life cycles, Medicare, TriCare, Disability rights, Disability laws, Education rights, Education laws, Family Support considerations, Cultural Competency and Needs Assessments and Individual Support Planning Processes.• 14+ years direct supervision experience in Event Planning, coordination and delivery of high volume, high profile functions with high profile individuals successfully.• Possess a high level of experience in critical thinking, creative problem solving, team based collaborations and independent execution of effective solutions with minimal support that meets the needs of the Client and Customer.• Logistical and organizational drive with an exacting attention to detail and while maintaining quality of finished product, integrity to purpose done within tight timelines and strict adherence to budgetary constraints. • Has a strong level of proficiency in Microsoft Office, absorbs and able to apply new Computer based operations quickly, well versed in current Social Media platforms.

Experience

1. Technical and Customer Care Team Lead Tier 2

   Intuit

   Dec 2017 — Present · Tucson, AZ, US

   Exceptional Customer Success Supervisor-Knowledgeable in Proprietary Software Navigation-Provides high quality educational support on situational Tax laws-Assist with providing Next level Help navigating Money movement products-Knowledgeable in Salesforce, Google Suite, Jira, Workday, Splunk and Slack-Assist in technical program function on Windows, MAC, iOS, and Android.

Education

• Ball State University

  Transfer to Drake University, Theatre/Theater/Humanities

  1991 — 1993

• Cochise College

  Associate of Arts and Sciences - AAS, Cyber/Computer Forensics and Counterterrorism

  2016 — 2018

• Drake University

  B.A, Theater/Humanities-Major, Speech/English/German

  1994 — 1995

Skills

• Social Networking
• Microsoft Excel
• Events Coordination
• Training
• Developmental Disabilities
• Project Management
• Microsoft Office
• Teamwork
• Autism Spectrum Disorders
• Comptia Network+
• Video Games
• Online Moderation
• Feature Films
• Customer Service
• Technical Presentations
• Entertainment
• Film Production
• Social Media
• Statistical Data Analysis
• Presenter
• Online Research
• Leadership
• Network a+
• Familysupport Specialist
• Human Support Specialist
• Social Services
• High Profile Events
• Management
• Film
• Video Production
• Disability Rights
• Presentation Development
• Video
• Data Analysis
• Social Media Outreach
• Behavioral Health
• Project Coordination
• Theatre
• Positive Behavior Support
• Critical Thinking