Andrea Tiffany Zimmer-Penton

About Andrea Tiffany Zimmer-Penton

Over 25 years of customer service experience in 3- to 4-star branded and independent lifestyle hotel properties, consistently recognized for excellence in Guest Satisfaction Scores (GSS)Hotel Opening Specialist with a proven ability to launch successful operations from ground upLed successful renovation & rebranding projects for multiple hotel properties, enhancing guest experience, brand alignment, and operational efficiencyStrong financial acumen: Budget & Revenue Management, GOP optimization, ROI analysis, Capital planning, oversight of FF & E, OS & E.Effective leader and communicator, with extensive experience in team building, recruitment, and talent developmentHighly organized with exceptional time management skills, adept at multitasking and prioritizing in fast-paced environmentsResults-driven and intrinsically motivated, consistently achieving & exceeding performance goals, energetic, tenacious & ambitiousExperienced in unionized hotels, with strong labor relations and compliance knowledgeMultilingual: German & EnglishGENERAL MANAGER - Highgate HospitalityHotel Caza Fisherman’s Wharf, San Francisco, CAMillennium Biltmore Los Angeles 2023 - present GENERAL MANAGER Millennium Minneapolis, Millennium Hotels & Resorts2022 – 2023GENERAL MANAGER Sheraton Bloomington Hotel, MN20••••22TRANSITION GENERAL MANAGER Hyatt Regency Bloomington at Mall of America, MN2021OPENING GENERAL MANAGERHyatt Centric Downtown Minneapolis, MN (formerly The Grand Hotel)20••••20OPENING GENERAL MANAGERAC Hotel by Marriott Minneapolis Downtown, MN20••••19OPENING REGIONAL DIRECTOR OF OPERATIONS WEST COAST, Los Angeles, Parking20••••16OPENING DIRECTOR OF OPERATIONSThe Line Hotel Los Angeles, CA (formerly The Wilshire Hotel)20••••15FRONT OFFICE MANAGERSheraton Gateway, Los Angeles, CA20••••10FRONT OFFICE MANAGER/ REVENUE MANAGERSheraton Delfina, Santa Monica, CA (Hyatt Centric)2005 – 2009DIRECTOR OF RECREATIONHyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL 2005ASSISTANT FRONT OFFICE & HOUSEKEEPING MANAGERHyatt Regency Los Angeles, CA (now Sheraton) 2003 – 2005ADMIN. ASSISTANCE OF CATERING & CONVENTION SERVICES/ FO SUPERVISORHyatt Regency at Gainey Ranch Scottsdale, - 2003EDUCATIONUniversity of Applied Science, Worms, Germany Diploma in Business Administration majored in Tourism & Travel Management19••••01Certified Property Service Culture Trainer for Starwood Hotels & Resorts2008 – 2010

Experience

1. General Manager

   Highgate

   Apr 2023 — Present

   Ace New York, NY and Hotel Caza San Francisco, CA

Education

• University of Applied Sciences Worms Germany

  Diploma, Business Administration - Tourism & Travel Management

  1997 — 2001

Skills

• Hospitality
• Yield Management
• Hotels
• Front Office
• Opera
• Pre-Opening
• Revenue Analysis
• Hotel Management
• Tourism
• Hospitality Industry
• Leadership
• Hospitality Management
• Rooms Division
• Delphi
• Resorts
• Hiring
• Property Management Systems
• Powerpoint
• Microsoft Excel