Andrea Statema
Director of Customer Success @ Buildkite | Driving Retention & Growth | DevOps, AI, Enterprise SaaS | GitHub & Microsoft Alum | $30M+ ARR
- Role
- Director of Customer Success at Buildkite
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Andrea Statema
I lead Customer Success organizations focused on driving retention, growth, and measurable business outcomes in complex, technical environments.My experience spans enterprise SaaS, DevOps, and AI-driven platforms, where success is not about process — it’s about helping customers operate more effectively at scale.At Buildkite, I’m focused on building and scaling Customer Success across TAM, CS, and Renewals to support a growing customer base and ensure customers realize meaningful value as they expand on the platform.Previously at GitHub, I led a $30M+ portfolio of Fortune 100 and global enterprise customers, partnering closely with executive stakeholders and Microsoft account teams to drive cloud migration, Copilot adoption, and DevSecOps modernization initiatives.I’m particularly interested in environments where the product is technically sophisticated, the customers are highly capable, and success requires more than a standard playbook.My approach centers on executive alignment, value realization, and building long-term customer partnerships that drive durable growth.
Experience
Director of Customer Success
Mar 2026 — Present · Seattle, WA, US
Leading Customer Success at Buildkite, building and scaling a high-impact post-sales organization across Technical Account Management (TAM), Customer Success, and Renewals.Defining Customer Success strategy, operating model, and engagement framework to drive retention, expansion, and long-term customer value.Partnering closely with Sales, Product, Engineering, and Support to deliver a cohesive, customer-centric experience across the lifecycle.Establishing the foundation for scalable growth, including team structure, hiring, segmentation, and success planning.Aligning Customer Success to measurable business outcomes, including retention, net revenue expansion, and time-to-value.
Education
Kaplan University
CFP (Certified Financial Planner) Exam Prep Course
MIT Sloan Executive Education
Artificial Intelligence: Implications for Business Strategy, AI strategy, governance, value realization, and organizational adoption
2025 — 2025
Western Washington University
BA, Financial Economics
2007
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