Andrea Simiani
Customer Care Quality Specialist @Unieuro S.p.A.
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WORK HISTORY
Customer Care Quality Specialist @Unieuro S.p.A.
Supervise and control the corparate procedures in terms of Customer Care- Collaborate in the creation and optimization of reference procedures- Define and monitor the KPI\'s quality and customer service procedures, sharing the results and the level of service with the managers involved- Analyze and create reports on quality indicators in order to monitor the progress of operators and the service provided to customers- Ensure the quality of the service offered, verifying that Customer Care respects the procedures, monitoring inbound calls and analyzing the e-mail exchanges that have taken place
EDUCATION
Università degli Studi 'Gabriele d'Annunzio' di Chieti
Laurea Magistrale
Università di Bologna
Laurea triennale
SKILLS
ABOUT ANDREA SIMIANI
Customer Care
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