Andreas Unflat

Teamleader IT Service Management @ifm

Central contact person for customers in terms of holistic customer responsibility over the entire lifecycle of IT services and projects provided Responsibility for contracts and the associated change management and release management. Interface to the specialist teams within and outside IT Technical and logical provision of KPIs and dashboards Takeover, further development, quality improvement, reporting, marketing, automation in the areas of IT SLA calculation and IT financial controlling Change and release management Process Owner Service Now platform with all roles and responsibilities