Andreas Schlehahn

Experience

1. Field Services Engineer

   Sonim

   Jun 2017 — Present · San Mateo, CA, US

   Working with Tier 1 Mobile Operators and client organization of all sizes. Experience in troubleshooting software and hardware issues. Working knowledge of LTE networks and Android OS. Prior experience with issue handling, service level management and case documentation. Develop key relationships with clients. Ability to manage and drive cross-functional teams including Manufacturing, Software/Hardware Quality Assurance, and Engineering to identify, root cause, contain, improve, and correct systemic issues and failures. Partner with Product and Engineering as the voice of the customer to provide feedback for current and new products.Responsibilities:Provide technical support and sales support for Sales Teams, mobile operators, clients, and partnersDevelop custom Sales SolutionsPartner with Product Engineering, Product Management and Technology teams to drive root cause analysis, client support and issue resolutionDocument, track, and report client field issuesProvide device and application training to clientsIncrease customer satisfaction and loyalty during complex customer issuesTechnical presentations, solution demonstrations and product demonstrationsMaintain an in-depth understanding of the product platformsManage customer beta testing of pre-released productsPartner with Hardware and Software QA to test and document test results of new and in-market productsRequired Skills:Great analytical, communication and problem-solving skillsExcellent organization skills, ability to effectively communicate with customers, partners, and vendors on all levels of the organizationSolid understanding of wireless devices and mobile network environmentsStrong working knowledge of Android OS including debugging and logging methodsGood working knowledge of Modem and Android/Linux command line toolsStrong computer skills including Microsoft OfficeStrong written, verbal, and interpersonal skillsStrong ability to multi-task effectivelyTechnical writing skills

Education

• Fachhochschule des Bundes Köln/Dieburg, Germany

  Bachelor Public Administration, Business Administration and Management, General

  1993 — 1996

Skills

• Vas
• Voip
• Call Centers
• Ip
• Gsm
• Product Management
• Training
• Managed Services
• Pre-Sales
• Mobile Devices
• Service Delivery
• Wireless
• Wireless Technologies
• Mobile Technology
• Customer Service
• Mobile Communications
• Telecommunications
• Management
• Cellular Communications
• Cdma
• Lte
• Sip
• Solution Selling
• Voice Over Ip (Voip)