Andreas Lorenz
Document Controller @Jacobs
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WORK HISTORY
Document Controller @Jacobs
EDUCATION
Meteosat Software Institut
Wirtschaftsinformatiker, Fachinformatiker / Systemintegration
HS Wismar
Diplom, Wirtschaftsinformatik
SKILLS
ABOUT ANDREAS LORENZ
With over 20 years of experience in customer care, I am a passionate and skilled quality control supervisor at Clario, a leading clinical trial site support provider. I oversee the quality assurance and improvement of customer service and satisfaction, product quality, and communication across multiple channels and regions. I have multiple certifications in artificial intelligence, change management, and communication, which enable me to leverage data, insights, and best practices to enhance the performance and efficiency of our customer care team. I also partner with other departments and stakeholders to ensure alignment and consistency of quality standards and processes. I am motivated by Cario\'s mission to empower our customers to transform lives. I value teamwork, innovation, and excellence, and I strive to foster a culture of continuous learning and feedback among my colleagues and peers.
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