Andreas Jendretzke
Senior Manager of Field Service Engineering @HighRes
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WORK HISTORY
Senior Manager of Field Service Engineering @HighRes
Hamburg, DE
Managing a global team of 12+ Field Service Engineers.• Promoting collaboration and a positive work environment.• Improving service/support delivery - response & resolution times.• Maintaining “Embedded Engineer” Program.• Developing a Technical Support Function, expanding Training Opportunities.
EDUCATION
Johannes Gutenberg University Mainz
Vordiplom, Biologie, allgemein
University of Applied Science Bingen
Dipl. Ing (FH), Biotechnology
Berlin Steinbeis University
Master of Business and Engineering (MBE)
SKILLS
ABOUT ANDREAS JENDRETZKE
Experienced and accountable technical leader and Customer Support professional with a demonstrated history of working in cross-functional and international teams. Strong background in MALDI-TOF mass spectrometry, molecular biology and liquid handling for both, RUO and CE-IVD applications. Implemented and managed a European field service and support organization. Executed the Customer Support strategy in EU including distributor countries. Rolled-out market effective service product offerings with budgetary responsibility. Helped to establish CRM systems. Master of Business and Engineering (MBE) from Steinbeis University, Berlin.
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