Andrea Ghooray
Director, Provider Operations, Norton Children s Medical Group @Norton Healthcare
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WORK HISTORY
Director, Provider Operations, Norton Children s Medical Group @Norton Healthcare
Supporting clinic and program operations for Norton Children’s Cancer Institute, Norton Children’s Pediatric Endocrinology and Norton Children Cancer Resource Center
EDUCATION
University of Louisville
Master’s Degree, Clinical/Medical Social Work
University of Louisville
Bachelor of Arts - BA, Psychology and Sociology
ABOUT ANDREA GHOORAY
I’m a healthcare executive with a foundation in clinical social work and a career built on transforming patient experience, operational strategy and organizational culture. As director of patient experience at Norton Healthcare, I lead award-winning initiatives that drive performance, elevate care delivery and foster environments of recognition and resilience. I’ve onboarded thousands of employees, launched system-wide campaigns that close critical gaps and designed programs that center empathy as a measurable outcome. My leadership is informed by deep expertise in trauma-informed care, change management and strategic communications. I hold a masters of science in social work, Lean Six Sigma Green Belt certification and am a certified patient experience professional. I’ve served in executive roles across healthcare settings always with a focus on aligning mission with measurable impact. Beyond operations, I’m a published writer, educator and advocate.
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