Andrea Williams

About Andrea Williams

Sales and Event Operations ManagementAbility to thrive and remain calm and decisive under pressureCreative and innovative problem-solving capabilities for both small- and large-scale eventsBuild strong relationships with internal and external clients as well as industry vendorsStrategically track and advise on best practices to enhance and grow revenueConsistently meet and exceed sales goals by upselling Food and Beverage, AV or additional outletsExtensive knowledge of building diagrams, event orders, timelines, budgets and menu proposalsThorough communication between all internal departments via resumes, emails and internal meetingsCustomer ServiceSuperior record of accomplishment of guest satisfaction survey results Able to effectively communicate and problem solve any situation to maintain customer loyalty through agreeable solutionsTrained to provide luxury service in a five-diamond company for guest’s expressed and unexpressed wishes and needsWell versed in creating custom memorable experiences for clients creating loyal guests for lifeBusiness Administrative Leadership with teams in project management, training programs, and special event planningHighly proficient with the Microsoft Office Suite, lead generation systems, and banquet planning programsHigh level of proficiency in document creation for financial tracking, training manuals, flow charts, and monthly billingDesign and deliver quarterly business review presentations and weekly financial and forecasting updatesServe as both A/P and A/R for department maintaining budget and expense reportingStrong attention to detail when communicating information internally or externally

Experience

1. Group Sales Manager

   Intercontinental San Diego

   Mar 2025 — Present · San Diego, CA, US

   Specialize in booking and managing group business of up to 125 peak rooms, with expertise in the sports market as well as corporate, association, and SMERF segments. Responsible for sourcing, negotiating, and contracting domestic and international groups, delivering tailored experiences that align with InterContinental brand standards. Collaborate with operations and revenue teams to maximize revenue, ensure seamless event execution, and foster long-term client relationships

Education

• University of Washington

  Sociology, Law Society and Social Policy / Minor in Law, Societies and Justice

  1999 — 2003