Andrea Pownall
Senior Manager of Customer Success at Vertex Inc.
- Role
- Senior Manager of Customer Success at Vertex Inc.
- Location
- Lafayette Hill, PA, US
- LinkedIn followers
- 500 followers
About Andrea Pownall
Energetic, customer and technical support professional, trouble shooting Indirect Tax, ecommerce web-based applications and accounting-based software while providing clients and internal users with outstanding customer service. Effectively communicates across all levels of the organization in a timely manner to consistently meet client needs while managing accounts and team members. SKILLS• Management of team Strong knowledge of platforms, operating systems, database management authoring tools • Knowledge of environmental variables and compilation commands • Excellent analytical and problem solving skills• Works well independently and as a team player• Possesses technical savvy skills, and easily multi-tasks• Quickly assesses problems and applies knowledge accurately
Experience
Senior Manager of Customer Success
Aug 2023 — Present · US
Education
University of Phoenix- Wayne, Pa
BSBM, Business Management
2002 — 2005
Skills
- Business Process
- Crm
- Business Process Improvement
- Process Improvement
- Troubleshooting
- Management
- Sap
- Software Documentation
- Security
- Integration
- Windows
- Technical Support
- Business Analysis
- Customer Service
- Quality Assurance
- Databases
- Database Design and Java Programming Certified
- Oracle
- Training
- Testing
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