Andrea Piubeni

Data Analyst Manager @EOLO

Milan, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Data Analyst Manager @EOLO

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Busto Arsizio, IT

EDUCATION

1989 — 1995

ITIS G.GALILEI imperia

Diploma in industrial Engineering

2012 — 2012

Chiarini Associati

Six Sigma Green Belt

2013

Coursera

Statistics, Operation Management, Marketing

N/A

University of Cambridge

Certificate in advanced English (C.A.E.)

SKILLS

FormazioneAssistenza ClientiProject PlanningTrainingCall CentersCustomer ExperienceTelecommunicationsSix SigmaRecruitingTroubleshootingCall CenterSlaOperations ManagementGestione TeamCustomer SatisfactionBpoTeam LeadershipAccount ManagementTestingTeam ManagementProgram ManagementOutsourcingTechnical SupportGestione OperativaVbaManagementAnalysisWorkforce ManagementTeam BuildingIT Service ManagementCustomer ServiceSoddisfazione Del ClienteHelp Desk SupportHpBusiness ProcessAnalisiService DeliveryCrm

ABOUT ANDREA PIUBENI

Confident, highly motivated and multilingual Customer Service Manager with a solid 10-year record of delivering within fiercely competitive environments to retain and develop key accounts with major technology and luxury clients including Hewlett Packard and Vertu. Highly proficient user of SAP with solid experience in efficiency and improvement programmes who can apply knowledge to ensure lean principles are implemented throughout the business. An enthusiastic problem solver who can identify issues and resolve them quickly to build an ambitious and productive culture that adds genuine value. An outstanding communicator who is always clear and informative and able to forge relationships with people of all ages and from all social and cultural backgrounds. A natural leader able to maintain composure and confidence in stressful situations, bringing discipline and control to uncertain environments.

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Andrea Piubeni — Data Analyst Manager at EOLO in Milan, IT | Unifers