Andrea Patricio
Technical Account Manager @LivePerson
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WORK HISTORY
Technical Account Manager @LivePerson
Assisting customers\' technical requests and take care of any technical issues, responsible for all customer engagements from initiation to resolution through ensuring progress by SLA and escalation. • Building strong customer relationships, especially with key customer stakeholders and sponsors • Always striving to provide an exceptional customer experience • Managing customer expectations and lead them to customer satisfaction • Making sure all deliverables are on time, on quality and fulfill customers\' requirements • Keeping track of key account support metrics • Taking initiatives in identifying growth opportunities • Providing constant transparency to an open engagement status/progress while communicating progress to both internal and external stakeholders • Pre / Post-release deployment management • Customer Advocacy
EDUCATION
University of Maryland
Bachelor of Arts - BA, History
Georgia State University Perimeter College
Associate of Science - AS, Computer Science
ABOUT ANDREA PATRICIO
Experienced and client-focused Technical Account Manager with a passion for delivering…
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