Andrea Mebane
Technical Writer/Business Analyst/Training Developer
- Role
- Senior Technical Writer at Fidelity Investments
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Andrea Mebane
Award-winning Communications and Change Management Professional, specializing in technical and customer communications, change management, performance management and customer service. Enthusiastic and creative problem-solver delivering solutions to improve business operations with impressive management and team building skills in diverse environmentsSpecialties• Technical writing and style standards• Project Management• Business Analyst• Process re-engineering and improvement• Change management• Virtual and classroom training • Policy analysis• Content Management • Cross-functional team leadership• Customer satisfaction • Call center improvements• Vendor management• Call Center Performance Management and coaching• Quality coachingMy passion is planning and implementing new processes, systems and programs into business operations, including start-ups such as new contact centers, products, processes, and client programs. You can contact me at a••••••••@gmail.com.
Experience
Senior Technical Writer
May 2022 — Present · Austin, TX, US
Support Fidelity Digital Assets in its rollout of cryptocurrency as an option available in a portfolio- Helped develop style standards to support the team of writers.
Education
Northern Illinois University
Bachelor’s Degree, Communications with emphasis on Radio, TV, Film
Skills
- Coaching
- Technical Writing
- Html
- Consulting
- Troubleshooting
- Change Management
- Business Analysis
- Business Process Improvement
- Project Planning
- Project Management
- Management
- Team Building
- Process Improvement
- Customer Experience
- Strategic Planning
- Wireless
- Mobile Devices
- Visio
- Sales
- Performance Management
- Crm
- Employee Training
- Team Leadership
- Problem Solving
- Strategy
- Telecommunications
- Vendor Management
- Software Documentation
- Call Centers
- Program Management
- Client Relations Skills
- Recruiting
- Training
- Customer Satisfaction
- Testing
- Leadership
- Cross-Functional Team Leadership
- Dreamweaver
- Customer Service
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