Andrea Morris
Senior Manager, Ux Research @Thermo Fisher Scientific
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WORK HISTORY
Senior Manager, Ux Research @Thermo Fisher Scientific
As a Senior UX Research Manager at Thermo Fisher Scientific, I draw on over 10 years of experience to drive impactful user research and elevate the customer voice across digital platforms. I oversee the User Experience Research (UXR) team and serve as the research lead for thermofisher.com, focusing on enhancing digital customer experiences through data-driven insights and strategic research initiatives.In my role, I also oversee digital customer experience (CX) and web feedback reporting mechanisms, utilizing tools such as Power BI, Adobe Analytics, and Quantum Metric to pull together quantitative data that complements qualitative voice of customer feedback. This integrated approach ensures our research is actionable and drives impact across the organization.I am also committed to democratizing user research and scaling the voice of the customer throughout the organization. In partnership with the UX design team, I support a usability testing program to up-level our UX design organization, enabling designers to regularly test UI and incorporate user feedback into their design decisions. By fostering a culture of continuous testing, we empower our design teams to create better user experiences.
EDUCATION
UCLA
M.P.H., Health Policy and Management
University of Utah
Doctor of Philosophy (Ph.D.), Psychology, Cognitive Neuroscience
San Diego State University
Bachelor of Arts (B.A.), Psychology
San Diego State University
Master of Arts (M.A.), Psychology
ABOUT ANDREA MORRIS
As a Senior UX Research Manager at a leading global life science and clinical research company, I bring over a decade of research and leadership experience, combining expertise in user-centered design, healthcare research, and digital customer experience. In my current role, I lead the User Experience Research (UXR) team for Digital Platforms and serve as the research lead for thermofisher.com, where I help drive strategic initiatives to enhance the digital customer experience across various platforms.My approach is deeply rooted in integrating both qualitative and quantitative insights, utilizing tools such as Adobe Analytics and Quantum Metric to complement the voice of the customer. I prioritize democratizing research across the organization, supporting usability testing programs, and enabling designers to regularly test UI to inform their decisions and improve user experiences. Additionally, I leverage generative AI to increase research productivity and contribute to UX improvements for internal AI tools.Prior to my current role, I served as a Principal Investigator at West Health, leading healthcare initiatives focused on improving the quality of life for older adults. I managed a multi-project portfolio, developed and disseminated population health interventions, and mentored junior staff. My early research career includes postdoctoral work at UC Irvine, where I studied learning and memory, and research at the University of Utah, where I oversaw a large research lab and published numerous peer-reviewed articles.Through a combination of research expertise, strategic leadership, and a passion for improving customer and user experiences, I am committed to driving meaningful impact across the organizations I serve.
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