Andrea Jackson
Sr Manager, People Operations @Merit America
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WORK HISTORY
Sr Manager, People Operations @Merit America
Houston, TX, US
Manage programs that drive employee lifecycle including onboarding, employee learning and growth, compensation and benefits, and day-to-day people operations. Partner directly with key leaders to improve existing systems and processes.Operations ManagementDevelop and apply consistent standards, preferred practices and guidelines to support the organization; Review and enhance the complex HR processes; identify appropriate technology to support HR process improvement; Partner and provide guidance to IT Lead in the management and deployment of key systems and HR initiatives; Consult and advise partners to create impactful analytical solutions; Research to identify and recommend solutions to complex challenges; Partner with People & Strategy function members to support ongoing operational/analytics efforts inclusive of systems and processes. Manage HR data reporting, analysis and process; Manage HR contractors and temporary staff.Payroll & BenefitsDevelop, manage, implement and improve processes for onboarding and payroll; Vendor management for the onboarding workstream; Identify, document, and analyze business rules, regulations, guidance and policies that govern the implementation of business processes; ensure that proposed processes do not conflict with other processes across the function or organization; Provide guidance on policy development and application to business units and internal team to ensure consistent application of Merit America’s mission and values; Proactively engage and advise various stakeholders to gather and analyze information about critical HR business processes; Manage and support HR initiatives to meet established targets through continuous evaluation, quality assurance and focused improvement efforts; Auxiliary benefit plan reconciliation
EDUCATION
Rice University
SHRM-CP, Certification Preparation, Glasscock School of Continuing Studies
Society of Human Resources Management (SHRM)
SHRM-Certified Professional
Rice University
Essentials of HR Management Certificate, Glasscock School of Continuing Studies
University of Houston-Downtown
Bachelor of Science - BS, Interdisciplinary Studies, Concentration in HR Mgmt
SKILLS
ABOUT ANDREA JACKSON
Strong project management experience in operations acting as HR key liaison for global populations in a functional environment. Exceptional ability to establish client relationships and rapport with supervisors, managers, and employees.Track record of success in identifying business and people challenges; promoting leadership, management and supervisory effectiveness; promoting diversity and inclusion through HR processes and initiatives to ensure various ideas, background and perspectives are valued.Detail-oriented, analytical individual who thrives independently as well as in a team setting. Proven aptitude to successfully manage multiple projects with complex and competing priorities to meet deadlines with a high quality of work. Outstanding competency to investigate, research, and troubleshoot complex scenarios driving to resolution. Proven ability to manage and resolve people and system-related issues; analyze trends and metrics; case management; present recommendations and steward implementation to deliver on agreed HR action plans.Development, production, analysis, maintenance and validation of key monthly and adhoc HR system reports to functional business leadership and HR for the global function for key operational decisions. Compile and transform data from various HRIS systems for dashboard presentations to the global operations HR function and leadership. Excellent collaborative, interpersonal, diplomacy and influencing skills. Self-starter, proactive, self-directed work style and team motivation to fulfill business goals.KNOWLEDGE, SKILLS & ABILITIES:Global Projects, Process Improvement, Leave of Absence Management, Labor/Union Relations, Compliance Audits, Organizational Data Management, Immigration, International Mobility, Severance Programs, Unemployment ClaimsPre-Employment Screening, I-9 Process Management, New Hire Orientations, On/Offboarding, Invoice Processing, Vendor Management, Employee Benefits, Training, Full Cycle Recruitment, SourcingTECHNICAL SKILLS:SAP HR, Ultimate Software, SAP SuccessFactors, OrgPlus, Kenexa BrassRing (KBR), PeopleSoft, Taleo, SharePoint, Root-cause Analysis, Data Reconciliation, Issue Resolution, Reporting Database Administration, Case Management Systems
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