Andrea Loster
Fostering Customer Trust & Success through High-Impact Programs | Committed to Continued Learning and Knowledge Growth
- Role
- Senior Director, Technical Program Management at Salesforce
- Location
- Walnut Creek, CA, US
- LinkedIn followers
- 500 followers
About Andrea Loster
Analytical, process-oriented leader with expertise in working cross-functionally to define and implement strategies and governance frameworks. Quickly absorbs business requirements including database, storage, capacity growth, security, SOX financial compliance, M&A and more to identify and align on business needs, remove blockers, and establish program optimization.Core Competencies: Program Strategy, Portfolio Management, Agile / Scrum / Waterfall, Change Management, Customer Enablement, Communications, IT SOX Compliance, Security Strategy, Team Development, Mergers & Acquisitions, Organizational StrategyCertifications: Certified Information Security Manager (CISM)(Feb 2021), GIAC Information Security Fundamentals (Feb 2020), Stanford Advanced Computer Security Certification (Dec 2019), Stanford Advanced Project Management (2016), ADKAR Change Management (2016), Scrum Product Owner (2011), ITIL v3 Foundation (2010), Scrum Master (2008)Interests: Playing with my 5 year old and 2 year old, throwing heavy weights around, and exploring underwater life.
Experience
Senior Director, Technical Program Management
Jan 2024 — Present · San Francisco, CA, US
Leading Large-Scale Hyperforce Migrations for Enterprise Customers • Led the FY26 Specialized Customer Journey (SCJ) Program, a core initiative focused on migrating 100% of Core Customers to Hyperforce, directly supporting a key corporate V2MOM goal.• Successfully managed the migration of the largest, most complex SCJ Customers to Hyperforce, demonstrating capability in handling challenging customer journeys and delivering significant business value.• Developed and implemented program frameworks, including V2MOM methods, operating models, and detailed TPM playbooks (Sponsored, SCJ+, SCJ), to establish structure, drive execution, manage risks, and ensure continuous improvement across multiple complex migration programs.• Fostered strong cross-functional collaboration across Account Success Teams, Engineering, T&P, CSG, Legal, and other stakeholders to deliver a unified and successful Hyperforce transformation experience for specialized customers.• Achieved outstanding results in the FY25 SCJ Pilot program, including a 4.39 CSAT score and a Net Promoter Score (NPS) of 100, reflecting high levels of satisfaction among engaged Account Success Teams and validating program effectiveness in enabling customer upgrades with confidence
Education
California Polytechnic State University-San Luis Obispo
Bachelor of Science, Business Administration
Skills
- Itil
- Program Management
- Scrum
- Change Management
- Dependency Management
- Portfolio Management
- Process Improvement
- Ms Project
- Agile
- Team Building
- Team Leadership
- Vendor Management
- Access
- Microsoft Office
- Planning
- Excel
- Salesforce.com
- Business Analysis
- Visio
- Business Process
- Project Planning
- Project Portfolio Management
- Problem Solving
- Agile Project Management
- Outlook
- Word
- Powerpoint
- Agile Methodologies
- Project Management
- Enterprise Software
- Saas
- Leadership
- Management
- Software as a Service (Saas)
- Strategic M&a
- Mergers & Acquisitions
- Cloud Computing
- Strategy
- Cross-Functional Team Leadership
- Integration
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