Andrea Legault
Experience Designer & Strategic Facilitator @Enbridge
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WORK HISTORY
Experience Designer & Strategic Facilitator @Enbridge
Calgary, AB, CA
EDUCATION
Bow Valley College
Course, Keys to Effective Editing
Mount Royal University
Certificate, Public Relations
University of Calgary
Bachelor, Communication Studies
SKILLS
ABOUT ANDREA LEGAULT
In my role as an Experience Designer & Strategic Facilitator, I support teams to take a more human-centric approach to solving problems, to help them better understand the people they are serving and then to serve those people by making their experiences easier and more fluent. This is done through building mindsets and using a variety of tools to problem frame, research, co-create, prototype, and test changes to programs, services or complex organizational changes.From a change management perspective, I also help change initiatives achieve success by supporting them with a change approach that builds the commitment of people and reduces resistance to change. This is done by identifying associated people risks and developing recommendations and services to mitigate those risks.A Communications Management Professional (CMP), with a combined 25 years experience in the field of Communications, Change Management and Design Thinking, I have expertise in all aspects from research, and strategic development through to tactical execution.I am an IABC Gold Quill of Excellence Award Gold Quill of Merit Award winner. Specialties- Facilitation - Employee Engagement - Design Thinking - Change Management - Project Management - Internal Communications - Interactive Communications - Publication Development - Crisis Communications
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