Andrea Davidson
Customer Care Development Manager @John Lewis & Partners
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WORK HISTORY
Customer Care Development Manager @John Lewis & Partners
Driving service improvement and change within Customer Care through a strong focus on customer experience and satisfaction (CSAT). As part of a wider organisational transformation programme, I use systems thinking and data analysis to identify root causes, reduce failure demand, and improve first-time resolution (One Stop). I work collaboratively across departments to streamline processes, reduce handoffs (Pass On), and embed a culture of continuous improvement. By combining leadership, insight, and a customer-first mindset, I help deliver more efficient, joined-up services that meet the needs of both customers and Partners.
EDUCATION
MHFA England
Mental Health First Aid
University of Sunderland
BA Hons, Geography
Mountbatten Program, New York
Certificate in International Business, International Business
Prince2
Foundation and Practitioner
The Manchester Metropolitan University
Certificate in Management, Management
Chartered Management Institute
Level 5, CMI Level 5 Diploma in Management and Leadership
ABOUT ANDREA DAVIDSON
As a seasoned leader in Customer Care, I have a proven track record of driving performance and delivering strategic change. My expertise lies in continuously improving customer satisfaction and optimising operational efficiency. I have a proven ability to analyse complex situations, identify opportunities and develop innovative solutions that consistently lead to increased customer and employee satisfaction.With a strong focus on leadership, I have successfully motivated and mentored teams to deliver exceptional results. I am passionate about creating a customer-centric culture and am dedicated to ensuring the wellbeing of employees and developing talent.
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