Andrea Jones
Open to Work | I.T. Analyst with 5+ Years in Help Desk & IAM Support | Experienced in Healthcare & Finance | Eager to Grow in Cybersecurity & Compliance
- Role
- i t Analyst at One Medical
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Andrea Jones
IT Professional always looking to further my skills in the tech industry. Very hard working and efficient with all of my work as well as a positive attitude towards any tasks given. I\'ve always been a good listener with a strong ability to pick up new concepts and systems quickly.
Experience
i t Analyst
Sep 2023 — Present
Configure user accounts in enterprise applications like RingCentral, Confluence, Tableau, Jira, etc. by assigning users to the appropriate Active Directory groups, which synchronize with Okta for seamless SSO authentication-Partner with the Security Operations Center (SOC) team to enforce access governance, revoking provider credentials in 1Life after prolonged inactivity and ensuring timely account terminations-Diagnose login failures and authorization barriers by analyzing discrepancies between AD, Okta, and application-specific permissions, collaborating with system engineers and application administrators for advanced issue resolution-Deliver remote assistance via BeyondTrust, troubleshooting issues such as authentication failures and system access issues on both Windows and macOS, including local password resets and JAMF synchronization for Mac users-Administer user departures by disabling and archiving accounts, redirecting emails, clearing scheduled meetings, and removing Zoom licenses to uphold security policies-Create and update process documentation to streamline user provisioning and deactivation, enhancing consistency and reducing errors for IT support teams.
Education
DeVry University
Associate's degree, Information Technology and Networking
2019 — 2020
Skills
- Mac
- Leadership
- Social Media
- Management
- Microsoft Word
- Camera
- Organization Skills
- Certified Ekg Technician
- Canon 7d
- Social Networking
- Digital Video
- Adobe Photoshop Cc
- Jvc 700
- Sony Pd170
- Video
- Sony Z5u
- Microsoft Office
- Powerpoint
- Sports
- Windows
- Final Cut Pro
- Microsoft Powerpoint
- Photography
- Video Editing
- Premiere
- Adobe Premiere Cc
- Research
- Video Production
- Adobe After Effects Cc
- Photoshop
- Sony Nx-70
- Avid Media Composer
- Editing
- Directing Teams
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