Andrea Ikata

About Andrea Ikata

As the Director of Events at Four Seasons, I bring a decade of luxury hospitality experience, strategic planning, and a deep appreciation for the details that transform moments into memories. I believe in inspiring the passion and talent of those around me to craft experiences that leave an impression.Outside of the office, I co-founded a DTC wine club that imports biodynamic Sicilian wines, where we create a sense of place and connection to the winemakers and their stories. My passion for connecting with people, combined with my expertise in strategic planning, creative marketing and leadership, fuels every project I take on.

Experience

1. Director of Events

   四季酒店

   Jan 2021 — Present · Seattle, WA, US

   Led high performing team of program and event sales managers, overseeing 500+ events annually and successfully handling 20+ direct client projects and internal initiatives, adhering to timelines and ensuring client satisfactionNavigated the complexities of a fast changing environment and client attitudes during the Covid pandemic, showcasing resilience and adaptability, resulting in a +60% return business rate.Guided team expansion during the pandemic, maintaining a 90% retention rate, fostering growth and development, resulting in a 40% promotion rate.Consistently achieved exceptional client satisfaction, measured through post program survey KPIs, attributing to ongoing recognition as the only Forbes 5 star Hotel in the Pacific Northwest.Formulated biweekly forecasts, achieving 99% of an aggressive department goal amidst renovations and post pandemic attitudes, and driving bottomline profit +124% from previous years.Negotiated and secured consecutive partnerships with the James Beard Foundation, achieving sold out events and boosting online social engagement.Leveraged strong vendor relationships to provide cost effective solutions, contributing to the success of events while staying within budget.Notable Achievements:Nominated for Manager of the Quarter in 2023.Cocreated impactful diversity training, significantly increasing employee engagement in 2021.

Education

• Université catholique de l'Ouest

  French Studies

• Portland State University

  Bachelor of Arts (BA), Communication, General

Skills

• Customer Service
• Event Planning
• Hospitality Industry
• Social Media Marketing
• Interpersonal Communication Abilities
• Hospitality
• Brand Management
• French
• Social Media Communications
• Event Management
• Brand Awareness
• Social Media
• Customer Satisfaction