Andrea Grompone

Business Development Manager @Eudata

Milan, IT

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Business Development Manager @Eudata

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EDUCATION

2018 — 2019

24ORE Business School

Master in Gestione e Strategia d'Impresa - Business Strategy

SKILLS

IvrContact CentersCisco TechnologiesTelecommunicationsUnified CommunicationsCisco Call ManagerCtiGenesysVoipIT Service ManagementIpTecnologie CiscoProject ManagementContact CenterAISqlTelecomunicazioniComunicazioni UnificateInteractive Voice Response (Ivr)Gestione Servizi ITIntelligenza ArtificialeChatbotVoicebotDialogflowNatural Language Processing

ABOUT ANDREA GROMPONE

Andrea has more than 20 years of experience in the Contact Center and Customer Experience industry. Curious and meticulous, he has explored and led the adoption of advanced Contact Center, Omnichannel, and AI-driven technologies, often in international environments with prestigious clients.Since 2005, Andrea has held roles including Contact Center Engineer, Project Manager, Head of Contact Center Practice, and Head of Experience. He is currently Business Development Manager at Eudata, where he drives growth initiatives across Contact Center and CX solutions, expanding into Industrial Automation and AI Agents for Contact Centers and other business contexts.

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