Andrea D
SaaS Implementation Specialist | Senior Launch Manager Associate @ Glia
- Role
- Senior Launch Associate at Glia
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
Experience
Senior Launch Associate
Nov 2024 — Present
Reduced implementation timeline by 54.06% and led multiple internal enablement sessions after 6 months on the job• Pioneered Glia’s first SMS SME role by standardizing deployments despite limited support documents after 3 months• Onboarded Glia’s first Launch Manager Associate through weekly one hour 1:1s while balancing 15 projects at a time• Created over 20 client-facing implementation documents, resulting in higher CSAT scores• Collaborate with Product Manager to improve the SMS product based on real-time client sentiment
Education
Rutgers University–New Brunswick
Bachelor of Science - BS, Business Analytics & IT (BAIT) and Marketing
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