Andrea Luna
Global Team Builder | AI-Enhanced Engagement & Retention Strategist | Advocate for Scalable, Human-Centered CS
- Role
- Manager- Enterprise Customer Success at Narvar
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Andrea Luna
I’m a global customer success leader passionate about building teams, programs, and strategies that drive real outcomes—for both customers and the business. Over the past 8+ years, I’ve scaled high-performing CS teams, launched AI-enhanced engagement strategies, and driven measurable improvements in adoption, satisfaction, and retention across SaaS and B2B landscapes.I lead a global CS team at NuORDER by Lightspeed, supporting a diverse portfolio of B2B clients across North America, EMEA, and APAC. We developed scalable programs that improved lifecycle touchpoints, streamlined internal processes, and enhanced customer experience—all without increasing team size.I bring a balance of strategy and empathy: mapping customer journeys, collaborating cross-functionally, and developing playbooks that make CS more consistent, impactful, and human. I\'m especially excited by roles where I can lead through change, mentor diverse teams, and champion customer-centric innovation.
Experience
Manager- Enterprise Customer Success
Jul 2025 — Present
Education
University of Delaware
English, Ethnic, Cultural Minority, Gender, and Group Studies
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