Andrea Fraser
Operational Program Manager @Compugen Inc
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WORK HISTORY
Operational Program Manager @Compugen Inc
Richmond Hill, ON, CA
Lead daily overall departmental execution excellence inclusive of planned requirements and the integration of forecasted demand• Overall Orchestration of Demand and Supply Balance• Facilitate Issues & Actions dialogue and resolution across all functional stakeholders including but not limited to Sales, Operations, Configuration Services, and Project Management teams• Communicate & collaborate with stakeholders, ensuring compliance and engagement. • Host Daily Huddle / Working sessions to drive resolutions and action plans with cross-functional stakeholders• Recommend and consolidate production and capacity plans• Take into consideration future orders or forecasts that could be incorporated into the production schedule.• Ensure Action tasks are assigned and implemented. • Focus actions to meet KPIs• Escalate actions to functional management, as needed• Escalate issues concerning completion timelines, delays, customer dissatisfaction, hardware availability, etc.• Communicate cross-functionally pending changes to workload, process, and deliverables to the team for assessment, risk analysis, planned implementation, and monitoring. • Oversee and continually build additional governance capability, inclusive of summary information and trend analysis
EDUCATION
Global Knowledge
Associate's Certificate
York University
Sociology
Customer Service Professionals Network
Certified Customer Service Specialist
Ryerson University
Administration and Information Management Program
SKILLS
ABOUT ANDREA FRASER
An excellent Communicator with strong analytical and problem-solving skills. An ‘outside the box’ thinker with an in-depth knowledge of Incident Management including dealing with high to low Severity incidents from end to end and creating month-end reports. Management experience with knowledge of Project Planning with expertise including month-end reporting, trend analysis, quality assurance testing of Customer/Client visible applications; ad hoc reporting, and providing recommendations for process improvements. Strong focus on Client/Customer Relations and Project Planning.
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