Andrea Fritz

About Andrea Fritz

Possess strong problem-solving skills to create and execute initiatives that improve service quality and processes creating enhanced client and employee satisfaction. I demonstrate an ability to analyze and formulate solutions to complex business and/or technical problems. This ability is joined by a strong attention to detail and a willingness to learn and be methodical about following procedures. I strongly believe in integrity and am conscientious about developing and maintaining credibility and effective working relations with technology, customer, and clients. Ultimately, I seek opportunities to apply technology to improve business processes within strategic goals providing innovative, quality and timely results.

Experience

1. Manager, Data Center Solutions

   CBRE Global Workplace Solutions (GWS)

   Jan 2017 — Present · Phoenix, AZ, US

   Increases management\'s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining team members; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.• Estimates effort required for own work, and checks and validates other team members\' estimates. Accountable for planning work assigned to team, including work breakdown, accurate estimate and identification of possible solution options.• Accountable for tracking status of team\'s work and ensuring deliverables are produced on agreed schedules. Responsible to communicate accurately the status of ongoing work to stakeholders.• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.• Leads and manages the day to day activities of team including supporting career development of team (objective setting, performance management, talent management, etc.).• Maintains quality service by establishing and enforcing organization standards.• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Education

• Century College

  AA

  2004 — 2010

Skills

• Data Center
• Process Improvement
• Business Process
• Leadership
• Itil
• IT Service Management
• Service Delivery
• Project Management
• Osisoft Pi
• Oracle Application Express
• Vendor Management
• Integration
• Problem Solving
• Software Documentation
• Quality Assurance
• Business Analysis
• Sharepoint
• Microsoft Sql Server
• Testing
• Requirements Gathering
• Requirements Analysis
• Sdlc
• Citrix
• Documentation
• Troubleshooting
• Software Installation
• Vpn
• Sql Server
• IT Operations
• User Acceptance Testing
• Analysis
• Data Analysis
• Visio
• Technical Support
• Pmp
• Sql
• Service Management
• IT Management
• Infrastructure
• Management