Andrea Diaz Torres

Meetings & Events Booking Co-ordinator @Kimpton Clocktower Hotel

Manchester, GB

Liaise with clients to ensure that accurate details for each event & reservation are obtained• To go above and beyond to consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.• Establishing client requirements and identifying how the hotel can facilitate their needs• Responding to all M&E enquiries in-line with company standard• Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible• Accurately inputting all enquiries into Sales and Catering system• Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require• Actively working as part of a team to achieve the department objectives and budget• Actively consider prevention, recovery, and investigation of any complaints