Andrea Watson

About Andrea Watson

Upbeat, highly-logical, and somewhat out-of-the-box thinker I believe that you should be passionate about what you do in life. I work at a job that helps build the future and save lives. Putting that passion into my work, while working with a team, managed to save the company over in expenses by rerouting distribution and streamlining delivery truck routes. As part of the training team I helped educate new employees in their positions and sharpened the skills of longer term employees. I do my best work in high demand environments and by not doing day-long repetitive tasks. I enjoy switching hats several times a day and performing multiple tasks throughout the day. I am a member of the National Honor Society, nominated 4 times for company-wide customer service award, and won customer service award.

Experience

1. Operations Analyst

   AmeriGas

   Nov 2022 — Present · Charlotte, NC, US

   Product Management and LifecycleMaintain database of all telemetry customers and related equipmentWork CRM cases to assist with customer needsCommunicate with vendors about telemetry units that need repair or deactivatingWork shared inbox for internal customers with telemetry questionsCompile monthly metrics on savings acquired due to converting customers to telemetryUpdate and maintain master data of customer routingResearch and resolve issues related to telemetry or customer routingMonitor telemetry operations dashboards to ensure the team is meeting KPIs.Manage high-priority projects to achieve goals.Partner with leadership to manage time-sensitive issues.Manage daily administrative operations of telemetry to ensure timely delivery gas in the most efficient method.Communicate effectively, efficiently, and proactively with internal Imagen stakeholders, specialists, and customers.

Education

• Strayer University

  Business Administration, Business Administration and Management, General

  2008 — 2009