Andrea Valli

Manager of Client Operations @Mcclay\'s Logistics Usa Llc

Warren, MI, US

Manager of Client Operations with handling McClay\'s house accounts.Create high level reporting to our customers showing daily tracking reports, weekly KPI report along with Powerpoint hitting key points.Responsible for scheduling shipments, ensuring on time pick-up and delivery, and maintaining positive relationships with carriers and our customer.Create and implement standard operating procedures (SOPs) Manage the coordination of freight movements via various modes - truckload, LTL and international (sea, air, ground expedite) Focus on carrier relationship development, negotiated discounted rates, and service reliability.Schedule routine calls with our customers to keep them up to date on industry items, potential new business plans, educate on best practices for success.Implement and train best practice Negotiate rates with carriers.Provide exceptional customer service.Understand and promote company’s culture, goals, policies and procedures.

Oakland University

Bachelor of Health Science, Wellness, Health Promotion & Injury Prevention