Andrea Virgilio Cardani
Customer Success Leader / Passionate about Driving Customer Advocacy & Building Long-Term Customer Relationships / Start-up expert / Metrics Obsessed / AI geek
- Role
- Senior Customer Success Manager at Tabnine
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Andrea Virgilio Cardani
Customer Success leader with more than 14 years of experience in B2B SaaS and early…
Experience
Senior Customer Success Manager
Apr 2025 — Present · NY, US
Build trust with customer stakeholders and develop a “trusted advisor” status- Frequent customer engagement to ensure adoption and upsells/cross sells- Collaborate with account executives to manage the renewal process, QBRs, Roadmap review and drive new features adoption as they are released- Develop and deliver usage analytics that show observability into adoption, model quality, ROI, and overall user experience- Collaborate with Support to help solve technical issues- Collaborate with Field Engineering and Sales Engineering to manage and oversee the product installation process, including identifying pre-requisites, validating environment readiness, variants of installation on different environments and installation and overall installation readiness- Lead customer enablement and onboarding developers onto the Tabnine platform- Serve as a feedback loop to Sales and Engineering for feature requests and overall Product and model quality- Identify and report any potential churn risk and develop a “get to green” plan.
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