Andrea Sweeney
Case Manager @Profile Pensions
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WORK HISTORY
Case Manager @Profile Pensions
SKILLS
ABOUT ANDREA SWEENEY
An adaptable, energetic, customer focused individual. Over 15 years experience in mortgage advising, mortgage processing, customer service, audit and compliance, Integration change support Coach.Consistently delivers high quality results through a detailed understanding of key business values. Balance the needs of customers whilst retaining commercial and strategic acumen. Operating within the retail banking network throughout the country.Key SkillsLeadership and People ManagementIntegrityListening and communicationGoal/objective settingStakeholder engagement Decision makingCoaching and development, challenging, leading and motivating team members, to deliver excellent customer service experience and high performance.Accomplished mortgage and protection adviser delivering both Independent and sole organisational advice.Ensuring adherence of branch audit, procedure monitoring and compliance, breach reporting, risk analysis and implementation controls.Customer centric thinking, resolving customer queries/complaints feedback, delivering on promisesMarketplace awarenessLiving company valuesCustomer advocacyLeading by example and customer feedback analysisIntegration and ChangeDelivered and coached within the branch network the new business process for the integration of systems, audit and compliance requirements.Forward planning and organisational skills, flexible and adapts to ever changing needs of the businessPrioritise and deliver within challenging deadlines by ensuring time management and a risk based approach.C-Map Qualification – papers 1,2 and 3B-Tec National certificate in Business and Finance
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