Andrea Smith
Head of Vetting and Compliance & out of Hours @Blue Arrow
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WORK HISTORY
Head of Vetting and Compliance & out of Hours @Blue Arrow
EDUCATION
Chartered Management Institute
Level 5 Diploma , Management and Leadership
ABOUT ANDREA SMITH
I’m a trusted leader in vetting, compliance, and 24/7 operations, with 19 years at Blue Arrow, one of the UK’s largest staffing organisations. As a Qualified ISO9001:2015 Internal Auditor and holder of a Level 5 CMI Diploma in Management & Leadership, I build scalable, compliant, and customer‑centred services that stand up to demanding SLAs and complex regulatory requirements.In my dual remit as Head of Vetting & Compliance and Head of Out of Hours, I:Design and optimise bespoke vetting and onboarding processes tailored to diverse client needsLead a 24/7 operation that delivers consistent, high‑quality service to customers, clients, and candidatesEmbed robust governance, risk and control practices, with experience in ISO 9001 audit environmentsChampion data‑led improvement, streamlining workflows to improve turnaround times and right‑first‑time outcomesCoach and mentor teams, raising performance, capability, and confidence across functionsMy expertise spans managed services, compliance, onboarding, talent acquisition support, vendor management, and audit/assurance. I’m passionate about turning insight into action—elevating customer experience, strengthening operational resilience, and enabling growth without compromising on quality or compliance.
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