Andrea Simpson

About Andrea Simpson

Experienced IT Manager with a focus on Intelligent Automation, process improvement…

Experience

1. IT Manager

   USI Insurance Services

   Aug 2022 — Present

   Manage a team of Systems/Business Analysts who are responsible for maintaining existing automated processes and progressing new automation opportunities. • Lead and Manage Automation Assessments across all functions to identify processes suitable for Automation and lead on taking suitable processes through the Automation Development Life Cycle • Lead with identifying and automating the organization processes using Intelligent Automation (IA) including technologies such RPA. • Manage the relationship between client IT and business users to deliver a stable and scalable RPA platform that is fit for purpose. • Direct and approve the analysis and management of effective project deployment in accordance with Agile methodology and technical dependency management. • Prioritize process backlog to deliver automation in a cost-effective manner and against business requirements. • Proactively recognize the potential for automation process breaks and compliance issues indicated by variances in expected performance targets and established metrics. • Ensure all automation development adheres to the approved Governance Model • Lead on process re-engineering to enable automation • Support with the development of additional automation business cases • Ensure benefits are defined, realized, and tracked in line with defined automation business cases and RPA best practices Continuously improve the Automation Development Life Cycle and Governance Model

Education

• University of Maryland Global Campus

  Bachelor of Science - BS, Business Administration and Management, General

• Snead State Community College

  Journalism

Skills

• Software Development Life Cycle (Sdlc)
• Leadership
• Microsoft Excel
• Calendar Planning
• Administrative Assistance
• Office Administration
• Analysis
• Microsoft Office
• Records Management
• Account Reconciliation
• Property & Casualty Insurance
• Customer Service
• Microsoft Word
• Strategic Planning
• Payroll
• Employee Training
• Business Process Improvement
• Automated Software Testing
• Research
• Policy Checking
• Accounts Payable
• Cash Handling Experience
• Insurance
• Agile & Waterfall Methodologies
• Risk Management
• Sdlc
• Process Improvement
• Invoicing
• Policy Analysis
• Administrative Assistants
• Accounts Receivable
• Problem Solving
• Subject Matter Experts
• Business Process Development
• Product Management
• Project Management
• Training
• Software Documentation