Andrea Shea

Policy and Procedure Manager, VP at Citizens

Role: Policy & Procedure Manager, VP at Citizens
Location: Warwick, RI, US
LinkedIn followers: 500 followers

About Andrea Shea

I have a vast knowledge of managing people in both a retail and call center. The customer experience is key and I am comfortable with managing that expectation. Sales and productivity are key metrics that I work to improve daily. Problem solving and continuous improvement are at the core of my skill set. I am always looking for great talent.

Experience

Policy & Procedure Manager, VP
Citizens
Jun 2021 — Present · Johnston, RI, US

Education

Rhode Island College
Business, Management, Marketing, and Related Support Services
1993 — 1996

Skills

Credit
Leadership
Financial Services
Management
Team Building
Relationship Management
Business Analysis
Customer Satisfaction
Training
Retail Banking
Vendor Management
Process Improvement
Coaching
Business Process Improvement
Contact Centers
Microsoft Office
Sales
Project Management
Customer Service
Customer Experience
Call Centers
Banking
Risk Management

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