Andrea Secci
Tier 2 Service Desk Engineer @Hfl Education
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WORK HISTORY
Tier 2 Service Desk Engineer @Hfl Education
Hertfordshire, GB
Technology in schools, 2nd line IT support.Windows Server Administration & Troubleshooting: Hands-on experience administering and troubleshooting Windows Server environments (2012–2022), including Active Directory, Group Policy, DNS, DHCP, file services, permissions, and server-side issue resolution escalated from 1st line.Device & Application Deployment: Full end-to-end deployment of applications, printers, drivers, and configurations using Microsoft Intune, Datto RMM, and scripting/automation, including testing, rollout, remediation, and post-deployment support.Automation & Scripting: PowerShell and scripting to automate deployments, configurations, fixes and reporting, reducing manual effort and improving consistency.Backup Management & Troubleshooting: Reviewing backup health, investigating failures, performing restores, and troubleshooting backup issues to ensure data integrity and continuity.Identity, SSO & Security: Supporting SSO identity solutions, account provisioning, authentication troubleshooting, and security-focused configurations across Microsoft, Google and third-party platforms.MIS Integration & Sync (Wonde): Managing and troubleshooting MIS data synchronisation, ensuring accurate user provisioning, permissions, and service access across systems.Policy Creation & Implementation: Designing, testing, and implementing IT policies via Group Policy, Intune, and management platforms to meet organisational and educational requirements.Networking & Connectivity: Supporting broadband, DNS, and DHCP, diagnosing connectivity issues, and working with ISPs and third parties to resolve network-level faults.Escalation & Ownership: Taking ownership of complex incidents escalated from 1st line, carrying issues through investigation, resolution, documentation, and root-cause analysis.Collaboration & Documentation: Working closely with 3rd line engineers, onsite teams, and third-party vendors; contributing to internal documentation and standards.
EDUCATION
Middlesex University
Foundation degree, Media
Istituto Tecnico Nautico Buccari
Diploma of Education, Maritime Transports Management
Middlesex University
Bachelor of Arts - BA, Cinematography and Film/Video Production
ABOUT ANDREA SECCI
Results-driven professional with over ten years’ experience across information technology, education, filmmaking, photography, and hospitality management, recognised for strong technical, interpersonal, and organisational skills.After earning CompTIA A+ and Microsoft Azure AZ-900 certifications, I embarked on an exciting journey with HFL Education as a Tier 1 Technical Services Engineer, supporting both onsite and remote work. I now continue to develop my career there as a Tier 2 Service Desk Engineer.
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