Andrea Schwartz
Senior Training Specialist at AmeriHealth Caritas
- Role
- Senior Training Specialist at AmeriHealth Caritas
- Location
- Trenton, NJ, US
- LinkedIn followers
- 500 followers
About Andrea Schwartz
A visual arts education and a lifelong interest in music, brings a complex component to…
Experience
Senior Training Specialist
Nov 2017 — Present · Robbinsville, NJ, US
Creating presentations, facilitate web-based live trainings using Captivate and Zoom, writing instructional guides, quick reference guides, overviews of software functionality, and FAQs to assist learners in a dynamic State-wide EMR/EHR database while working In tandem with business analysts, testers and developers.Coordinating communications and reporting with contracted internal staff on scheduling of training and evaluations.Understanding operational and functional behavior of users; capitalizing on acquired knowledge while working in technical support of the same systemParticipating in collaborative JAD sessions and release development and review
Education
Community College of Philadelphia
Coursework
1994 — 1995
Rutgers University
Bachelor of Fine Arts (B.F.A.)
1984 — 1988
Camden County College
Coursework
1993 — 1994
Community College of Philadelphia
Coursework
1995 — 1996
Cherry Hill West
High School
1980 — 1984
Drexel University
Master's Degree
1998 — 1999
Skills
- Documentation
- Integration
- Technical Support
- Sharepoint
- Vendor Management
- Management
- Program Management
- Software Documentation
- Sdlc
- Troubleshooting
- Hardware
- Technical Writing
- Process Improvement
- Microsoft Office
- System Administration
- Business Process Improvement
- Information Technology
- Computer Hardware
- Help Desk Support
- Customer Service
- Quality Assurance
- Databases
- Access
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