Andrea Scarafiotti
Project Manager @Aruba S.p.A.
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WORK HISTORY
Project Manager @Aruba S.p.A.
Eccomi qui, in Aruba, nuova Azienda, stessa passione. Una sfida stimolante che è solo all\'inizio con il ruolo di Project manager. Questa settimana ho partecipato alla prima convention: top! Nuovi colleghi, nuove sfide e tanta voglia di imparare.
EDUCATION
SAA - School of Management, Università di Torino
Laurea triennale, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT ANDREA SCARAFIOTTI
At Stellantis, my tenure as ICT Service Manager was dedicated to enhancing business operations through customer-centric and process-driven IT services. Leading with a strategic approach, we achieved an impressive First Call Resolution rate of 88% and a customer satisfaction score around 94%.My commitment to service excellence is manifested in meticulously managing suppliers, coordinating global video conferencing, and driving continuous improvement. Collaborating with teams, we leveraged feedback from ServiceNow to identify improvement areas, ensuring our IT operations empowered the organization’s success.
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