Andrea Culbertson

Claims Manager @Cru Group

As a Claims Manager at CRU Group, I oversee end-to-end claims operations, ensuring accuracy, timeliness, and quality in every file handled. I work closely with independent adjusters, desk adjusters, and carriers to maintain service level agreements (SLAs) and deliver exceptional client experiences.Key Responsibilities:Lead and support a network of field and desk adjusters across multiple regions.Provide guidance on complex claims handling, including property and casualty files.Review and approve estimates prepared in Symbility.Monitor performance metrics to ensure compliance with client SLAs and carrier requirements.Manage escalated claims issues with professionalism and efficiency.Partner with carriers to identify growth opportunities and align services with program needs.Train and mentor adjusters on best practices, guidelines, and industry requirements.Skills & Tools:Claims management (property, casualty, catastrophe)Leadership & team developmentSymbility | SnapsheetCarrier & adjuster relationship managementSLA compliance & quality assuranceStrategic problem-solving