Andrea Sanchez
Wfm Analyst @Intact
Signup · Get unlimited contacts
WORK HISTORY
Wfm Analyst @Intact
Mississauga, ON, CA
Ensure that service-level objectives are met on a daily, weekly and monthly basis• Monitor inbound and outbound calls in real time and adjust schedules as needed• Meet our service-level targets• Monitor service levels in real time• Optimize work schedules to meet our growth, service quality and financial goals• Actual results and reporting• Build reports to track daily operations for timely feedback• Generate reports in a timely manner and ensure data integrity• Analyze daily forecasts (TMT, calls and transactions received), analyze and adjust trends over the past weeks• Analyze for coaching track to managers
ABOUT ANDREA SANCHEZ
Professional with more than 4 years of experience in data analysis, capacity and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.