Andrea Percy
Customer Success Manager @athenahealth
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WORK HISTORY
Customer Success Manager @athenahealth
EDUCATION
Tyler Junior College
Associate of Science - AS
Tyler Junior College
Associate's degree
University of Texas at Tyler
Bachelor of Business Administration (BBA)
SKILLS
ABOUT ANDREA PERCY
Results-driven healthcare/health tech (SaaS) leader with 12+ years of experience across strategic consulting, account management, pipeline forecasting, retention/expansion, client success, and implementation. Passionate about solving system challenges through both product-led growth and sales-led strategies. Known for building cross-functional alignment, simplifying complexity, and leading with curiosity, direct communication, and action to drive success. Skilled at scaling operations, driving value realization, and guiding initiatives from idea to execution. A collaborative “jack of all trades” who is detail-oriented to see the big picture and isn’t afraid to get into the weeds to get things done. Achievements That Set Me Apart-Consistently exceed quotas/goals year over year, frequently recognized as Top Performer -Managed a multi-million dollar portfolio of 8 clients, ranging in sizes from National, Enterprise, and SMB -Grew revenue through expansion by 300% in 12 months -Closed 7 Healthcare SaaS deals in 2024 (2 renewals + 5 upsell/cross-sell)-Developed Sales Training Playbooks and National Expansion Playbooks -Improved and aligned Client Lifecycle operational processes -Led Product Road mapping and Feature Request Prioritization -Established 16 new regional partnerships (20••••22) for highest producing revenue stream, exceeding a single KPI by 5X contributing to EBITDA surplus How I Add Value: My passion lies in connecting people and processes with innovative strategies to solve their challenges, scale revenue, and foster long-term partnerships. I specialize in uncovering client pain points and aligning solutions that drive success. Whether it’s leveraging data insights to inform strategy or nurturing strong client relationships, I thrive on creating win-win scenarios for both my clients and my organization. What I’m Looking For: I’m seeking a dynamic health tech role (Client Success, Account Management, Client Operations) where I can leverage my expertise to contribute to a collaborative culture of forward-thinking people who are driving toward a meaningful mission. Let’s connect to discuss how I can bring value to your team!
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