Andrea Percy

Customer Success Manager @athenahealth

Dallas-Fort Worth, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Customer Success Manager @athenahealth

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EDUCATION

N/A

Tyler Junior College

Associate of Science - AS

N/A

Tyler Junior College

Associate's degree

N/A

University of Texas at Tyler

Bachelor of Business Administration (BBA)

SKILLS

Medical SalesEvent PlanningAccount ManagementTrainingSalesLearning QuicklySalesforce.comHealth FairsPublic SpeakingMarketing StrategyTeam ManagementHigher EducationOperational EfficiencyHealthcare ManagementHighly ReliableManagementMarketingVendor Relationship ManagementCustomer ServiceHealthcareHealth EducationComputer ProficiencyDental MarketingCustomer SatisfactionLeadershipOrthodonticsStrategic PlanningDatabase DesignDental SalesHospitalsMedical BackgroundSales ManagementTeam BuildingLong-Term Customer Relationships

ABOUT ANDREA PERCY

Results-driven healthcare/health tech (SaaS) leader with 12+ years of experience across strategic consulting, account management, pipeline forecasting, retention/expansion, client success, and implementation. Passionate about solving system challenges through both product-led growth and sales-led strategies. Known for building cross-functional alignment, simplifying complexity, and leading with curiosity, direct communication, and action to drive success. Skilled at scaling operations, driving value realization, and guiding initiatives from idea to execution. A collaborative “jack of all trades” who is detail-oriented to see the big picture and isn’t afraid to get into the weeds to get things done. Achievements That Set Me Apart-Consistently exceed quotas/goals year over year, frequently recognized as Top Performer -Managed a multi-million dollar portfolio of 8 clients, ranging in sizes from National, Enterprise, and SMB -Grew revenue through expansion by 300% in 12 months -Closed 7 Healthcare SaaS deals in 2024 (2 renewals + 5 upsell/cross-sell)-Developed Sales Training Playbooks and National Expansion Playbooks -Improved and aligned Client Lifecycle operational processes -Led Product Road mapping and Feature Request Prioritization -Established 16 new regional partnerships (20••••22) for highest producing revenue stream, exceeding a single KPI by 5X contributing to EBITDA surplus How I Add Value: My passion lies in connecting people and processes with innovative strategies to solve their challenges, scale revenue, and foster long-term partnerships. I specialize in uncovering client pain points and aligning solutions that drive success. Whether it’s leveraging data insights to inform strategy or nurturing strong client relationships, I thrive on creating win-win scenarios for both my clients and my organization. What I’m Looking For: I’m seeking a dynamic health tech role (Client Success, Account Management, Client Operations) where I can leverage my expertise to contribute to a collaborative culture of forward-thinking people who are driving toward a meaningful mission. Let’s connect to discuss how I can bring value to your team!

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Andrea Percy — Customer Success Manager at athenahealth in Dallas-Fort Worth, TX, US | Unifers