Andrea Neer

About Andrea Neer

As a financial services industry expert, I have a strong focus on client relationship management, customer onboarding and customer engagement and satisfaction. I also have an extensive background in analytics, strategic planning, and project management. I am an experienced team leader with the ability to initiate and manage cross-functional teams and multi-disciplinary projects. My critical thinking, decision-making and problem-solving skills are key strengths as well as planning and organizing. I possess excellent personal communication and project management skills through Influencing, leading, negotiating, and delegating.

Experience

1. Client Implementation Manager

   OSG

   Dec 2021 — Present

   OSG captures the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumer’s lifecycle, streamline the payment process, reduce costs, and improve efficiency.Serve as primary contact for new client implementations, product development and new feature and function. Perform project design and create plans, aligning resources, timelines and deliverables. Collect clients’ business requirements and translate them into internal technical business requirements for development and composition teams. Clearly communicate project progress/status and highlight risks and options, managing expectations and proposing creative solutions. Provide clear and actionable reporting and metrics and coordinate all aspects of testing (functional, performance, QA, UAT, etc.). Work closely with stakeholders to manage user experience, understand and prioritize requirements, conduct training, perform demos, and create documentation.

Education

• Columbus State Community College

  Accounting and Business/Management

  1993 — 1994

Skills

• Credit
• Financial Modeling
• Microsoft Word
• Team Leadership
• Atms
• Financial Analysis
• Microsoft Outlook
• Mergers & Acquisitions
• Microsoft Office
• Leadership
• Team Building
• Management
• Customer Service
• Project Delivery
• Distribution Strategies
• Business Relationship Management
• Microsoft Dynamics Crm
• Strategic Planning
• Pre-Sales
• Banking
• Retail Banking
• Risk Management
• Branches
• Customer Relationship Management (Crm)
• Atm Networks
• Vendor Management
• Business Development
• Finance
• Business Analysis
• Budgeting & Forecasting
• Powerpoint
• Microsoft Excel
• Financial Reporting
• Business Process Improvement
• Strategy
• Analysis
• Financial Services
• Project Management