Andrea Wojtanowicz Dvorak

About Andrea Wojtanowicz Dvorak

I\'ve spent 19+ years in and around higher education — first as a practitioner inside universities, then as a technology partner helping institutions get more out of their software investments. That combination gives me something most people in this space don\'t have: I understand higher education from the inside, and I know how to translate that into outcomes that technology partners and their clients actually care about.I\'ve managed end-to-end software implementations for dozens of colleges and universities, from small liberal arts colleges to large research universities. I\'ve owned complex client relationships, from onboarding to adoption to long-term partner success — and I genuinely love the work of helping institutions succeed.My sweet spot is a role where I can serve as a trusted advisor to higher ed professionals — bringing the domain fluency that help partners feel genuinely understood, and the technical expertise to help them solve real problems in real time. If you\'re building technology that helps students succeed and need someone who speaks fluent higher ed, I\'d love to connect.

Experience

1. Technical Implementation Specialist

   Via Trm

   Aug 2024 — Present · Minneapolis, MN, US

   Lead end-to-end technical implementations for 15+ concurrent international education clients — including large research universities — managing SSO, SIS, and payment system integrations across Via\'s full software suite.*Collaborate with the sales and account management team on renewal conversations involving custom integration opportunities, contributing technical scoping and institutional context to support retention and expansion decisions.*Serve as the primary point of contact for ongoing client technical needs by managing Via\'s technical integrations support inbox, ensuring timely and accurate resolution of issues across the active client base.*Proactively monitor technical error logs and initiate outreach to clients when issues are identified, reducing the impact of integration failures before clients experience disruption.

Education

• UCL

  MA, Russian and East European Literature and Culture

  1999 — 2000

• University of Minnesota

  BA, History and English

  1995 — 1999

Skills

• Grants
• Research
• Program Evaluation
• Qualitative Research
• Student Affairs
• Community Outreach
• Writing
• Training
• Service Learning
• International Education
• International Relations
• Curriculum Development
• Event Planning
• Staff Development
• Social Media
• Student Development
• Academic Advising
• Student Engagement
• Intercultural Communication
• Higher Education Administration
• Program Development
• Nonprofits
• Higher Education