Andrea Lowery

About Andrea Lowery

Results focused leader and data driven decision maker with experience in SaaS account retention and growth, IT service management, communications management, program management, customer success, service support, implementation, product and quality management. My strengths include development and restoration of executive client relationships, effective crisis management, top talent development, leading cross-organizational teams, and solving complex business problems.My results are achieved through the ability to create and communicate a vision, develop strategies, and plans of attack. I’ve led teams that execute flawlessly against the plan and expectations. I have extensive experience negotiating and administering contracts with mission critical customers and developing delivery strategies to meet customer expectations. My leadership experience includes Customer Success Management, Channel Strategy, Sales Management, Service Delivery Architecture and Strategy, Corporate Quality, Program/Project Management, Engineering and Product Management. Please feel free to connect with me at a•••••••@gmail.com,(81••••••11, or send me a DM! ADDITIONAL SKILLS Staff Selection and Development, P&L Management, Implementation Management, Service Delivery, Cross Organizational Leadership, Executive Relationship Management, Quality Management, Project / Program Management, Organizational Development, Complex Contract Management and Collaboration

Experience

1. VP, Partner Success

   insightsoftware

   Oct 2025 — Present

   Developing, executing and scaling a global partner success strategy that maximizes partner performance, drives customer adoption and retention and significantly contributes to revenue growth. Building executive relationships, data driven success strategies, models and playbooks to cultivate deep, mutually beneficial relationships with strategic partners.

Education

• The University of Texas at Dallas

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Southern Methodist University

  Bachelor of Science (B.S.), Mechanical Engineering

Skills

• Telecommunications
• Pmo
• Pmp
• Leadership
• Call Center
• Cross-Functional Team Leadership
• Program Management
• Pre-Sales
• Strategy
• Product Management
• Vendor Management
• Service Delivery
• Outsourcing
• Project Management Office (Pmo)
• Project Planning
• Project Delivery
• Contact Centers
• Managed Services
• Integration
• Project Portfolio Management
• Sales Operations
• Professional Services
• Avaya Technologies
• Avaya
• Business Development
• Call Centers